Scooter Warranty

Your purchase of this scooter includes a 6-month warranty against original defects in material and workmanship from the date of receipt. This covers the cost of labour and parts required to maintain your scooter in proper working order for the 6 month warranty period. Please retain your proof of purchase for reference when making enquires on this warranty.

Although these scooters are waterproof, The warranty covers use during light rain and riding through puddles on the ground, but not soaking in water or exposure to strong rain for prolonged periods of time. Care must be taken to ensure the waterproofing methods are always in place.Use in these conditions will invalidate the warranty.

The following items are not included as part of your warranty. These are outlined opposite:

• Tyres
• Rubber foot rest
• Handlebar grips
• Brake cables
• Brake pads
• Paint
• Rubber bungs
• Stem Damage
• Battery Misuse

If you receive your item and it is faulty, damaged, or develops a fault under normal use* within 30 days of delivery, then you can return it to us for repair, replacement or refund.

To initiate a return by post you must contact us via our email address: enquiries@brandworksolutions.com, quoting your order number and details of the fault. If you can, please also attach images or a short video that demonstrates the problem.

All returns are assessed by a Brand Work technician and the fault must be confirmed before further action can be taken. This assessment process can take up to five working days from us receiving the product.

All components must be returned in the box with your item. If no fault is confirmed, the item will be returned to you. We may charge you to return the product in these circumstances.
*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.

If your product develops a fault through normal use* after the initial 30 day return period, you may still be entitled to have your product repaired at no cost under warranty.

Please email us at enquiries@brandworksolutions.com, quoting your order number and details of the fault attaching images or a short video that demonstrates the

problem so that we can advise the next best steps. We will support you through the next steps depending on the conditions set out in the manufacturer’s warranty.

Proof of purchase is required with all potential warranty claims. Faults that manifest through normal use within the first six months of you receiving the product will be presumed to have been present on the date you received the product. If a fault is raised to our attention after those six months, you will need to demonstrate evidence that the fault was present in the product on the date you received it.

*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.

Please note – any fault caused due to misuse of a product, including water ingress or external damage where this is not included in the manufacturer’s policy, may void the warranty. We strongly recommend that you read the product manual and warranty before using your product to avoid accidental voiding of your warranty

• The requested work is to repair consumable items which are not covered by warranty.
• The part which is submitted for repair or maintenance demonstrates signs of misuse or handling that is contrary to the instructions set out in the manual, included but not limited to inappropriate use or incorrect maintenance and storage or signs of crash damage may invalidate a warranty claim.
• The submitted repair work is needed due to the scooter having been involved in an accident or reckless/intentional damage.
• The requested work is to repair normal wear and tear, surface or cosmetic damage

The opening, disassembly or modification of the scooter will invalidate the warranty.This includes but is not limited to:
i) modifying with non-licensed or non-original parts or by a non-licensed person.
ii) using third party tyres..
iii) modifying any piece of software or hardware that forms part of the scooter

To make a claim please contact us at Brand Work Solutions Ltd on enquiries@brandworksolutions.com or call us on 0191 4177566(During our opening hours) 9-5 Mon to Fri. Please quote your receipt number