Website Terms and Conditions (B2B and B2C)

Last updated: 05 February 2026

1. About us

These Terms and Conditions apply to all sales of goods and services by Brand Work Solutions Ltd ("we", "us", "our") through our website and/or by quotation and invoice.

Trading name: Brand Work Solutions
Address: 4b, Vermont House, Washington, NE37 2SQ
Email: clive@brandworksolutions.com
Telephone: 0191 4177566
Company number: [ADD COMPANY NUMBER]
VAT number: [ADD VAT NUMBER]

2. Definitions

"Goods" means workwear, PPE, accessories and other physical products we supply.
"Services" means printing, embroidery, artwork setup, digitising, design and related services.
"Business Customer" means a customer buying wholly or mainly for trade, business, craft or profession (B2B).
"Consumer" means an individual buying wholly or mainly for personal use (B2C).
"Customised Goods" means goods that have been printed, embroidered, altered, or made to your specification.

3. Orders and acceptance

Your order is an offer to purchase. We accept your order when we confirm acceptance in writing, issue an order confirmation, or dispatch the goods (whichever happens first).
We may refuse or cancel an order where necessary (for example, stock unavailability, pricing errors, or unsuitable artwork).
You are responsible for ensuring the order details (sizes, colours, quantities, delivery address) are correct before approval/checkout.

4. Pricing and VAT

All prices are in GBP.
Prices are exclusive of VAT unless stated otherwise. VAT is charged at the applicable rate.
Delivery charges (if any) will be shown at checkout or on your quote/invoice.
We reserve the right to correct obvious pricing or description errors.

5. Payment terms

5.1 Standard terms (most customers)

Payment is due upon receipt of invoice unless otherwise agreed in writing.

5.2 Account customers

Where we have agreed an account facility in writing, payment is due within 30 days from the invoice date (unless the invoice states different terms).

5.3 Late payment (Business Customers)

If you are a Business Customer and you do not pay by the due date, we may claim statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate, accruing daily from the day after the due date until payment is received in cleared funds.
We may also claim fixed statutory compensation per overdue invoice (currently £40/£70/£100 depending on the debt value) and, where permitted, reasonable additional recovery costs where the fixed sum does not cover them.
You agree to reimburse recovery costs to the extent they are recoverable, including reasonable debt collection fees, solicitor fees and court fees.

5.4 Late payment (Consumers)

If you are a Consumer, any interest or recovery fees (if applicable) will only be charged where permitted by law and must be fair and proportionate.

6. Artwork, branding and approvals

Where you supply logos/artwork, you confirm you have the right to use them. You indemnify us against claims arising from your artwork (including copyright/trademark issues).
Artwork fees may apply on occasion (typically £10 to £50) for setup, digitising, cleaning/redraw, or amendments. Where applicable, we will confirm the fee before work starts.
We may provide a proof/mock-up for approval. You are responsible for checking and approving spelling, sizes, colours, placement and quantities. After approval, changes may incur additional charges and may affect lead times.
Colour reproduction varies between screens and production methods. Exact colour matching is not guaranteed unless expressly agreed in writing.

7. Turnaround, delivery and risk

Our standard turnaround time is approximately 7 days from artwork approval and/or receipt of stock (whichever is later), unless otherwise agreed.
Delivery dates are estimates unless confirmed as a fixed date in writing.
Risk in the goods passes to you on delivery.
Title (ownership) passes once we receive full cleared payment.

8. Returns, exchanges and faults

8.1 Customised goods

Customised Goods are non-returnable and non-refundable unless faulty or not as described. This includes printed/embroidered items made to your specification.

8.2 Wrong size / ordering errors

If you order the wrong size or change your mind on non-customised goods, you may request a return or exchange in line with our returns policy (if applicable).
Where a return is accepted because the wrong size was ordered, you are responsible for the return postage costs.

8.3 Faulty goods / errors by us

If goods are faulty, damaged on arrival, or incorrect due to our error, we will cover reasonable return postage and, at our choice, repair, replace or refund.
Please inspect goods promptly on receipt and notify us of any issues as soon as reasonably possible (and ideally within 3 working days).

8.4 Consumer cancellation rights (where applicable)

If you are a Consumer, you may have cancellation rights for non-customised goods under consumer law. These rights do not generally apply to Customised Goods.

9. Cancellations and changes

If you request cancellation after we have started work (including ordering stock, digitising/setup, or production), you must pay for work completed and costs incurred.
Changes requested after approval may incur additional charges and delay delivery.

10. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
Subject to the above, our total liability is limited to the value of the order giving rise to the claim.
We are not liable for indirect or consequential losses (including loss of profit or business) except where prohibited by law.

11. Data protection

We process personal data in accordance with our Privacy Policy and applicable data protection law.

12. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction (unless consumer law requires otherwise).